How can we help you?
Use the search bar below or email us at firstname.lastname@example.org.
What is Journify?
Journify is a platform that connects you with your ideal wellness coach (nutritionists, dietitians, fitness coaches, life coaches, and more) and provides you with all the features - telehealth, wellness journaling, goal tracking - you need to get the most out of working with them. You set a personal goal and your coach will create a personalized plan that meets your needs and lifestyle. What is a wellness or well-being coach? A wellness or well-being coach is an individual who helps you improve your physical, mental, or emotional health. They will help you set goals and develop a plan of action to achieve them.
Are Journify’s wellness coaches certified?
Yes, all of Journify’s coaches have at least one advanced degree or certification relevant to their specialty. This frequently includes master’s degrees, International Coaching Federation-recognized certifications, registered dietitian certifications, and nutritionist certifications among others. You can see each coach’s certification at the bottom of their profile.
What types of coaches can I find in the Journify platform?
Journify offers a diverse group of coaches, all of which are dedicated to helping you achieve your goals. Our accredited staff includes experts in the fields of life and personal coaching, career and leadership coaching, relationship coaching, financial wellness coaching, and health coaching. Our health coaches have a diverse set of expertise in the fields of nutrition, dietetics, pediatric nutrition, sports nutrition, fitness, food allergies, and other health conditions.
Is Journify right for me?
Journify is the right choice for anyone looking to take steps towards achieving a happier and healthier life. If you think it would be beneficial to have a committed support system, dedicated to improving your health, then Journify is right for you.
Accounts and Privacy
How do I create an account?
Creating an account is easy! When you purchase a session or package with any of our coaches you will receive an email prompting you to activate your account. After that, you will have full access to our suite of features and tools to use when working with your coach.
Is my information private?
Yes, any and all information going through the Journify platform is private. Our platform is HIPAA compliant and all of our practitioners follow the same guidelines they use with any of their clients. You can be sure that your data is safe and secure.
Is my information shared with my employer?
Your employer will not receive any information specific to you. We will provide them with aggregated reports about the overall usage and engagement with our platform, but any of your personal activity and information will not be shared.
How do I change my password?
- Log into your account at https://gethealthie.com/
- Click on the gear in the top right and select “Personal Account”
- Enter your current and new passwords and select “Update”
Where can I find Journify’s terms and conditions?
Journify’s terms and conditions can be found here: https://journify.co/terms-of-service
How it works
How do I choose a coach?
You can use our filters to browse the coach profiles that are relevant to you or you can start with our coach-matching questionnaire that will provide a short list of coaches we feel might be right for you. Either way, we encourage you to pick a coach who you feel you can relate to based on their profile.
Where are Journify’s coaches located?
The majority of Journify’s coaches are located in the United States, however, almost all of our coaches can meet virtually using Journify Telehealth so location is typically not a constraint.
How do I meet with a coach?
Each of our coaches has specified how they are comfortable meeting and most of them can meet using Journify Telehealth. After choosing a coach, you will be prompted to schedule a session with them in the manner that is most convenient for you (Journify Telehealth, in-person, etc.).
How much does it cost to meet with a coach?
Our coaches have chosen their own rates for the services they provide, with the average at around $100 per hour. Many of our coaches prefer to work on a “package” basis where you buy a set of sessions up front so that they can work through their full methodology. The average package costs around $500 and will include a number of sessions over 3-6 months.
Does Journify take health insurance?
Some of our coaches do take insurance. The best way to check if you can work with them using insurance is to send them a message letting them know what kind of insurance you have and they will let you know. What if I’m not 100% sure if a coach is right for me? Some of our coaches offer a free introductory call as part of their fee. For these coaches, you can buy a session/package and if you have decided it is not the right fit after your introductory call, we will refund you. You can also send a message to all of our coaches beforehand to ask them any questions you have before making a decision.
What results can I expect?
We feel strongly that if you put in the effort to follow the methodology laid out by our coaches you will see long-lasting results. There is significant research supporting coaching as the best way to make lasting change – far better than hotlines, fad diets, or apps. This is why we built Journify!
What if I have another question?
Please email email@example.com with any questions. We are here to help!
Why should I use Journify?
Are you interested in adding more clients in your private practice? Do you find marketing expensive and time-consuming? If the answers to these questions are yes, then we are a great fit. We work on bringing you clients and allow you to spend your time doing what you do best: focusing on your clients.
How does Journify help me get clients?
We offer our coaching services as a perk to companies, whose employees are directed to you through our platform. We also use traditional digital marketing such as paid advertisements, social media, and other advertising channels.
What is the screening process for becoming a Journify coach?
In order to qualify for Journify you must have at least one advanced degree or certification relevant to your specialty. This frequently includes master’s degrees, International Coaching Federation-recognized certifications, registered dietitian certifications, and nutritionist certifications among others. A degree or certification, however, only constitutes the minimum requirement. The quality of your training, experience, and overall service provided are all taken into account during the screening process. Submitting your profile should only take you 5-10 minutes, and we will review it within 48 hours. If approved, you will receive a confirmation email and your profile will be published on our site.
How can I acquire more clients?
Although we will help bring prospective clients to your profile, there are a few steps you can take to make yours standout. Adding more detailed information, a high quality profile photo, and a videos about your services are all steps you should take to improve your profile. In addition, you should be as specific as you can in describing the goals you can help clients with and the methodology of your service.
What rates does Journify charge on my sessions?
Journify charges a one time 50% fee on the first session for each new client you meet through our platform. A 5% Additional payment processing fee applies for each subsequent transaction.
How do I change my availability for appointments?
Log into your account at: https://journify.gethealthie.com/ Go to the organizations tab and select your name under “By Provider” Select “More” and then “Set Weekly Availabilities” Click and drag to set your schedule!
How do I get on the featured coaches page?
Any practitioner who is approved to join our community will be visible to clients. However, in order to boost your chances of being featured, make sure to update your profile with a high resolution picture, detailed description, and video encapsulating your work. How can I get featured in Journify’s blog? You can send us a request at firstname.lastname@example.org to be featured on our blog. We will get back to you with a few short interview questions for you to fill out and then we will put together a blog post to be published and shared!
How do I update my account information?
Feel free to email us at email@example.com if you are interested in updating your account information.
Why should my company include Journify as part of our wellness package?
Journify helps you reduce burnout rates, increase retention rates, and attract better talent by offering your employees a real-life personalized wellness coach to help them achieve their goals. 86% of companies that implemented a coaching program state the ROI was valuable (compared to only 25% that favor standard training programs). By matching your employees with a certified personal coach, we can help them change bad lifestyle habits that impact burnout, stress and fatigue.
What separates Journify from other wellness services?
Wellness programs are by no means a new concept, with over 80% of companies offering them to their employees. Nearly all of them, however, focus on negatives (weight loss), are impersonal (AI chatbots), and are not a differentiator for attracting and retaining talent. Outdated programs such as EAP’s are difficult to integrate and are typically only used for urgent cases. Newer solutions such as wellness trackers and apps are fun, but user engagement falls off after just a few weeks. In contrast, Journify is easy to integrate and can benefit all employees within a company, and coaching has a high engagement rate.
What differentiates the service Journify provides to employers from that for regular clients?
Journify offers employers specialized packages, advantageous to its employees. These include company-specific session discounts and sponsorships. We also track the overall usage and engagement of your employees. Our automated matching system ensures each worker is paired with a wellness expert right for them.
What packages does Journify offer to my company?
Journify offers three plans to meet all of your possible budgets and needs. We don’t charge you a program or admin fee, so every dollar you commit goes directly to your employees’ sessions.
Option 1: Include Journify as part of your flexi-benefits package or list of reimbursable wellness services.
Option 2: Sponsor sessions for a dollar or percentage amount. For example, pledge $20,000 total with a $500 cap per employee.
Option 3: Ask us about alternative packages. We are more flexible than most providers because we are also a stand-alone product.